Here are answers to the questions King Parking customers at Kraków-Balice Airport ask most often – from booking and payment, through the free shuttle bus to the airport, to the security of your car. Can't find your question? Call +48 536 939 600 – we are open 24 hours a day, 7 days a week, and we speak English.
The quickest way is the online booking form. Choose the number of cars and the date and time of arrival and departure – the price is calculated automatically. Once you pay, you receive a confirmation by e-mail. A booking guarantees you a space on the day of your flight.
Yes, if there are free spaces. Only an online booking guarantees a space, though – especially in the summer holidays, winter breaks and on long weekends we recommend booking in advance.
We take bookings through the online form – it takes about 2 minutes and you get an e-mail confirmation straight away. If you have questions before booking, call our hotline: +48 536 939 600 or +48 733 822 411.
You can book spaces for up to 5 cars in one booking.
Yes. Contact us by phone or e-mail (kontakt@parkingwbalicach.pl) at least 48 hours before arrival – subject to availability, we will change your dates.
You can cancel up to 48 hours before the planned start of parking – we then refund the full amount within 14 days, using the same payment method. If you cancel later than 48 hours before arrival, the fee is non-refundable.
No. The fee covers the booked period and the availability of the space, so an earlier return does not entitle you to a partial refund. Of course, you can collect your car at any time.
We provide the service according to the details sent by the reseller. Please report any changes, complaints and refunds for such bookings directly to the website where you bought it. Extras bought from a reseller (e.g. car wash) are part of that booking and cannot be cancelled on site.
Yes. Enter your company tax ID (NIP) in the booking form – company details are fetched automatically from the Polish business register (GUS). The invoice is issued automatically on payment and sent to the national e-invoicing system (KSeF). Remember to enter the NIP when you book.
The price depends on the number of days – the longer you park, the lower the daily rate. For example, 1 day costs 55 PLN, 7 days 135 PLN and 14 days 205 PLN. Current prices are in our price list and in the booking form. The price includes the parking space and the free shuttle to the airport and back.
A parking day is 24 hours from the moment your car enters the car park.
No – for a standard car we charge one fixed rate depending only on the length of your stay. A standard space is 2.5 m wide and 5 m long. Larger vehicles that take up more than one space pay a surcharge according to the price list.
Online when booking (fast bank transfer, BLIK, card) or on site – cash, card or BLIK. We also accept payment in foreign currencies (exchange rate set by the staff).
Only in special cases:
Yes – the subscription costs 300 PLN per month. It is available in two ways:
The subscription is linked to your registration number and name. You can leave and collect your car at any time without new bookings.
Through the form you can also book for more than a month. For such long stays the price is somewhat higher than the subscription, so for trips of several months the subscription is better value.
Yes. The bus from the car park to Kraków-Balice Airport and back is completely free – included in every booking, in both directions. Two buses run non-stop, day and night, and the ride to the terminal takes a few minutes.
Four steps:
After you leave your car you will receive a text message with a confirmation and the phone number to call when you return.
We recommend arriving 30–40 minutes before the time you want to be at the airport (e.g. your check-in or meeting time). That is enough for the formalities and the bus ride to the terminal.
After collecting your luggage, go to bus stop no. 3 in front of the terminal and call +48 536 939 600 to say you are ready to be picked up. The bus will come for you – two buses run non-stop, 24/7.
No problem – the car park is open 24/7 and the buses run non-stop, so we will pick you up at any time. Call us when you have collected your luggage. If the delay takes you past the end of your booking, you pay for each started day according to the price list.
Yes. The car park is open 24 hours a day, 7 days a week, and the shuttle runs around the clock – you can arrive and collect your car at any time.
The car park is fenced, lit, monitored and supervised by staff 24/7, on a paved surface. Formally it is an unguarded car park – the agreement covers the rental of a parking space, not custody of the vehicle.
No. You park yourself and take your keys with you. If you prefer not to take them on your trip – e.g. to avoid losing them on holiday – we can store them for you for an extra fee.
Photos taken on the day you arrive (4 diagonal, front and rear) document the condition of your car. Without them a complaint cannot be considered – they protect you first of all.
We are not responsible for items left in the vehicle, so please do not leave valuables or documents in the car. Leaving animals in the car is not allowed.
E-mail kontakt@parkingwbalicach.pl with your registration number, the date and time of parking and the photos of your car from the day of arrival. Complaints are handled within 14 days.
King Parking is in Cholerzyn (Liszki municipality), right next to Kraków-Balice Airport – about 1.4 km, or 6 minutes by car, from the terminal. The easiest way to find us is to type “King Parking w Balicach” into Google Maps or use the navigation button on the directions page.
Yes. AutoBodySpa operates on the premises – full car cleaning from 250 PLN (van/minibus 290 PLN), upholstery shampooing, leather care and more. Parking customers get discounted prices. Order on site and come back to a clean car.
Yes – ComfortRent car rental lets you collect a car directly at our car park. Details at comfortrent.pl.
Hotline: +48 536 939 600 and +48 733 822 411, e-mail: kontakt@parkingwbalicach.pl. You can also use the contact form – we usually reply within 3 hours. The car park is open 24/7.
Just 1.4 km from the terminal, bus transfer both ways included, open 24/7.
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